Frequently Asked Questions

Do you offer group travel benefits?

Yes, we offer group travel benefits. When you gather a group of 10 travelers, you’ll earn savings of 5% off applicable cruise fares. For additional details, please contact our Group, Charter & Incentive Reservations at 877-495-0859; or by email at pgcgroups@pgcruises.com.

When do cancellation penalties start?

Reservation confirmed prior to February 1, 2020:
A future cruise credit will be issued in lieu of a refund*.

Date of Cancellation                                                                         Cancellation Charge
121 days or more prior to Departure Date:                                  Administrative fee of $100 per person
120 – 91 days prior to Departure Date                                         10% of Full Fare per person
 90 – 61 days prior to Departure Date:                                          20% of Full Fare per person
 60 – 31 days prior to Departure Date:                                          50% of Full Fare per person
 30 – 0 days prior to Departure Date:                                          100% of Full Fare per person

Reservations confirmed between February 1 and March 8, 2020:
Date of Cancellation                                                                          Cancellation Charge
 121 days or more prior to Departure Date:                                   Administrative fee of $100 per person
 120 – 91 days prior to Departure Date:                                          25% of Full Fare per person
   90 – 61 days prior to Departure Date:                                           50% of Full Fare per person
   60 – 31 days prior to Departure Date:                                           75% of Full Fare per person
    30 – 0 days prior to Departure Date:                                          100% of Full Fare per person

*Airfare and pre/post hotel stays subject to fees depending on cancellation date.  Once redeemed, future cruise credits are non-refundable and non-transferrable. 

Reservations made March 9, 2020 through June 30, 2021, valid for sailings March 1, 2021 through December 31, 2022:
Date of Cancellation                                                                          Cancellation Charge
31 days or more prior to  Departure Date:                            Future cruise credit* towards a future cruise
30-0 days prior to Departure Date:                                             100% of Full Fare per person

*Airfare and pre/post hotel stays subject to fees depending on cancellation date. Once redeemed, future cruise credits are non-refundable and non-transferrable. 

How do I book a cruise with Paul Gauguin Cruises?

We recommend booking a cruise with Paul Gauguin Cruises through your travel advisor. You can also book a cruise by calling Paul Gauguin Cruises at 800-848-6172 or online at pgcruises.com.

When will I receive cruise tickets and documents from Paul Gauguin Cruises?

After receipt of final payment and required guest information, cruise documents will be sent approximately 25 days prior to your cruise departure. If your cruise includes Paul Gauguin Cruises air/sea program, the flight itinerary will be issued whenever possible in the form of e-tickets. 

Does Paul Gauguin Cruises offer group rates?

Paul Gauguin Cruises offers group travel benefits. When you gather a group of 10 travelers, you'll earn savings of 5% off applicable cruise fares. For additional details, please contact your travel advisor or our Group, Charter & Incentive Reservations department at 877-495-0895; or by email at pgcgroups@pgcruises.com.

What side of the ship is best to book staterooms/suites on the m/s Paul Gauguin?

Staterooms and suites on both port and starboard sides of the m/s Paul Gauguin offer great viewing opportunities of the islands of Tahiti, French Polynesia, Fii, and the South Pacific. 

Does Paul Gauguin Cruises offer travel insurance?

We recommend an Allianz Global Assistance Travel Protection Plan to help you protect your travel investments, belongings and most importantly, yourself. Learn more about plan benefits and other details.

How do I cancel a cruise on Paul Gauguin Cruises?

In the event you need a cancel a voyage aboard the m/s Paul Gauguin, please refer to our cancellation policy. All cancellations need to be made through our reservations department by calling 800-848-6172 or in writing by email to CustomerService@pgcruises.com.

When is payment for a cruise on Paul Gauguin Cruises due?

A 25% of the per-person fare is required within 72 hours of reservation. Final payment must be received by 90 days prior to date of travel. Final payment must be received within 48 hours of booking for bookings made 89 to 30 days prior to sailing. For reservations made 29 days or less prior to sailing, full and final payment will be due at the time of booking.